Terms of Purchase

Terms of Purchase - keenfootwearusstore

1. Introduction

These Terms of Purchase ("Terms") govern your purchase of hiking, casual, work, and adventure shoes ("Products") from keenfootwearusstore ("we", "us", or "our") through our website (keenfootwearusstore.com). By placing an order for any Product on our website, you ("you" or "customer") acknowledge that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy, which are incorporated herein by reference.

2. Order Placement & Confirmation

To place an order, you must provide accurate and complete information, including your full name, contact details, shipping address, and payment information. All orders are subject to our acceptance, and we reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraud, or incomplete/incorrect order information.
Upon submitting your order, you will receive an automated order acknowledgment email confirming we have received your request. This acknowledgment does not constitute order acceptance. A binding contract between you and us will only be formed when we send a formal order confirmation email, which includes your order number, product details, total amount, and shipping information.

3. Pricing & Payment

3.1 Pricing

All Product prices displayed on our website are quoted in United States Dollars (USD) and exclude applicable taxes (e.g., sales tax) unless otherwise stated. We reserve the right to modify product prices at any time without prior notice; however, the price charged for your order will be the price displayed at the time you placed the order, provided that the Product is available and the price was correctly displayed.

3.2 Payment Methods

We accept major payment methods, including credit cards (Visa, Mastercard, American Express, Discover), debit cards, and recognized third-party payment platforms (e.g., PayPal). You represent and warrant that the payment method you use is valid, and you have the legal right to use it for the transaction.

3.3 Payment Authorization

When you place an order, we will seek authorization from your payment provider for the total order amount. This authorization may temporarily hold funds in your account. If we are unable to obtain authorization, your order will not be processed, and we will notify you promptly.

4. Shipping & Delivery

We offer global free shipping for all orders, with the following shipping details:
  • Order Fulfillment: We will process and ship your order within 1-3 business days from the date of order confirmation. Processing may take slightly longer during peak seasons (e.g., Black Friday, Christmas) but will not exceed 3 business days.
  • Delivery Timeline: After shipment, the estimated delivery time for all orders (domestic and international) is 6-12 business days. Delivery timelines are estimates provided by our logistics partners and may be affected by customs clearance (for international orders), weather conditions, or other unforeseen circumstances. We will provide a tracking number via email once your order is shipped, allowing you to monitor the delivery status.
You are responsible for providing an accurate and complete shipping address. We are not liable for delivery delays, lost packages, or non-delivery caused by incorrect or incomplete address information provided by you.

5. Returns & Refunds

5.1 Return Policy

We offer a 60-day return period for all Products, counting from the date you receive the delivery. To be eligible for a return, the Product must be in brand-new, unused condition with all original packaging, tags, and accessories intact. Customized Products are eligible for return only if they have manufacturing defects or do not match the customization requirements confirmed by you.
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with detailed return instructions, including the designated return address.

5.2 Refund Policy

Once we receive and inspect the returned Product (typically within 3 business days of receipt), we will initiate the refund process if the return meets our eligibility criteria. Refunds will be processed to the original payment method used for the order, and the refund timeline is 5-10 business days from the date of inspection. The refund amount will be the full product price paid, as shipping is free and no shipping fees are deducted.
Refunds may be delayed if additional verification is required or due to processing times by your payment provider. We will notify you via email once the refund has been initiated.

6. Product Availability

All Products are subject to availability. We strive to maintain accurate inventory information on our website, but occasionally, a Product may be out of stock after you place an order. If this occurs, we will notify you via email within 2 business days to inform you of the unavailability and offer you the option to either wait for restocking (with an estimated restock date) or cancel the order for a full refund.

7. Product Descriptions

We make every effort to provide accurate and detailed descriptions of our Products, including material, size, color, and functional features. However, we do not guarantee that product images or descriptions are completely free of minor discrepancies, as colors may vary slightly due to monitor settings, and dimensions may have minimal tolerances due to manufacturing processes. If you receive a Product that materially differs from its description, please contact us immediately to arrange for a return or exchange.

8. Customer Responsibilities

You agree to:
  • Provide true, accurate, and complete information when placing an order and updating your account details.
  • Monitor your order status using the provided tracking information and notify us promptly of any delivery issues.
  • Inspect the Product upon delivery and report any defects, damages, or discrepancies within 48 hours of receipt.
  • Use the Products in a reasonable and proper manner, in accordance with any included care instructions.

9. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or special damages (including but not limited to loss of use, loss of profits, or inconvenience) arising from or related to your purchase, use, or inability to use the Products, or any delays in delivery or processing. Our total liability to you for any claim arising from these Terms shall not exceed the total amount you paid for the relevant Product.
This limitation of liability does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with legal obligations related to product safety.

10. Modifications to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last Updated" date at the bottom of this page and post the revised Terms on our website. The modified Terms will take effect immediately upon posting for new orders. For existing orders placed before the modification, the Terms in effect at the time of order placement will apply.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of laws principles.
Any dispute, claim, or controversy arising out of or relating to these Terms or your purchase of Products shall first be resolved through good-faith negotiation by contacting our customer service team. If the dispute cannot be resolved through negotiation within 30 days, either party may submit the dispute to binding arbitration in New York, New York, in accordance with the rules of the American Arbitration Association. Arbitration awards are final and binding on both parties.

12. Contact Us

If you have any questions, concerns, or inquiries regarding these Terms of Purchase, please contact our customer service team:
  • Official Email: [email protected]
  • Service Hours: Monday to Sunday, 9:00 AM - 8:00 PM (Eastern Time)
  • Response Time: We aim to reply to all inquiries within 24 hours (excluding weekends and major holidays).
Last Updated: 2025-12-04