Privacy Policy

Privacy Policy - keenfootwearusstore

1. Introduction

At keenfootwearusstore, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information you provide when using our website (keenfootwearusstore.com) and purchasing our hiking, casual, work, and adventure shoes. By accessing or using our website, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

2. Information We Collect

We may collect two types of information about you: personal information that identifies you individually, and non-personal information that does not identify you.

2.1 Personal Information

When you make a purchase, create an account, subscribe to our newsletter, or contact our customer service, we may collect the following personal information:
  • Contact details: Full name, email address, phone number, shipping address, and billing address.
  • Payment information: Credit card details, debit card details, or other payment method information (note: we do not store full payment details; this information is processed by our third-party payment processors).
  • Account information: Username, password (encrypted), and purchase preferences.
  • Communication information: Content of your emails, messages, or calls with our customer service team.

2.2 Non-Personal Information

We may automatically collect non-personal information when you browse our website, including:
  • Device information: Type of device (e.g., smartphone, laptop), operating system, browser type, and device ID.
  • Browsing information: Pages you visit on our website, products you view, search queries, time spent on pages, and referral URLs.
  • Usage data: Purchase history (anonymized), click-through rates, and interaction with our website features.

3. How We Use Your Information

We use your information for the following legitimate purposes to provide and improve our services:
  • Process and fulfill your orders: Verify your identity, process payments, arrange shipping, and send order confirmation and tracking information.
  • Provide customer service: Respond to your inquiries, resolve complaints, and assist with returns, exchanges, or refunds.
  • Manage your account: Allow you to access and update your account information, track your order history, and maintain your purchase preferences.
  • Improve our website and products: Analyze user behavior to optimize website design, enhance user experience, and develop or adjust our shoe product range (e.g., hiking or work shoe features based on customer feedback).
  • Send marketing communications: Share information about new products, promotions, or special offers that may interest you (you can opt out of these communications at any time).
  • Ensure website security: Detect and prevent fraud, unauthorized access, or other security risks.

4. How We Share Your Information

We do not sell your personal information to third parties for commercial purposes. We may share your information with the following trusted third parties who assist us in operating our business, provided that they agree to protect your information:
  • Payment processors: To process your payments securely (e.g., PayPal, Stripe). These processors only receive the information necessary to complete the payment transaction.
  • Shipping and logistics providers: To deliver your orders (e.g., UPS, FedEx). They receive your shipping address and contact details to ensure successful delivery.
  • Customer service platforms: To manage and respond to your inquiries efficiently.
  • Analytics providers: To analyze website usage and improve our services (e.g., Google Analytics, which uses non-personal information).
We may also disclose your information if required by law (e.g., to comply with a court order, subpoena, or legal process), to protect our legal rights, or to prevent harm to you or others.

5. How We Protect Your Information

We implement a range of technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including:
  • Encryption: Using SSL (Secure Sockets Layer) encryption to protect data transmitted between your device and our website, especially payment and personal contact information.
  • Secure storage: Storing personal information in secure servers with restricted access.
  • Access control: Limiting access to your information to only authorized employees who need it to perform their job functions.
  • Regular security audits: Conducting periodic reviews and updates of our security measures to address emerging threats.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we will always strive to maintain the highest level of protection possible.

6. Your Privacy Rights

You have the following rights regarding your personal information, and we will respond to your requests promptly (usually within 30 days):
  • Access right: Request a copy of the personal information we hold about you.
  • Correction right: Request to correct or update your personal information if it is inaccurate or incomplete.
  • Deletion right: Request to delete your personal information, subject to certain legal obligations (e.g., we may need to retain some information for tax or order records).
  • Opt-out right: Opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us at [email protected].
  • Data portability right: Request to receive your personal information in a structured, machine-readable format so you can transfer it to another service provider.
To exercise any of these rights, please contact us at [email protected] with your full name, contact information, and a clear description of your request.

7. Cookies and Similar Technologies

Our website uses cookies (small text files stored on your device) and similar technologies (e.g., web beacons) to enhance your browsing experience. Cookies help us remember your account preferences, track shopping cart items, analyze website traffic, and deliver personalized content.
You can manage your cookie preferences through your browser settings (e.g., block or delete cookies). However, disabling certain cookies may affect the functionality of our website, such as preventing you from accessing your account or completing a purchase.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will delete that information immediately. Parents or guardians who believe their child has provided information to us can contact us at [email protected].

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will revise the "Last Updated" date at the top of this policy and post the updated version on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: [email protected]
We will respond to your inquiry as soon as possible and work to resolve any issues to your satisfaction.
Last Updated: 2025-12-04